Consumer Behavior

Consumer Behavior

1 Consumer Behaviour- Nature, Scope and Application

  1. Understanding Consumer and Consumer Behaviour
  2. Consumer Roles and Decision Process
  3. Nature and Scope of Consumer Behaviour
  4. Personal Factors affecting Consumer Behaviour
  5. External Environmental Factors affecting Consumer Behaviour
  6. Role of Communication in Consumer Behaviour

2 Consumer Behaviour and Life-style Marketing

  1. Demographics, Psychographics and Lifestyle
  2. Characteristics of Lifestyle
  3. Influences on Lifestyle
  4. Approaches to Study Lifestyle
  5. Application of AIO Studies
  6. Lifestyle Profiles in Indian Context
  7. VALS System of Classification
  8. Applications of Lifestyle Marketing and Role of Communication

3 Models of Consumer Behaviour

  1. Classification of Consumer Behavior Models
  2. Modelling Objectives
  3. Support of Basic Disciplines
  4. Support of Analytic Techniques
  5. Basic Unit of Consumer Behaviour Models
  6. Traditional Consumer Behaviour Models
  7. Contemporary Models Of Consumer Behaviour
  8. Evaluation Of Consumer Behaviour Models

4 Organisational Buying Behaviour

  1. What is Organisational Buying Behaviour?
  2. Organisational Buying Behaviour: Characteristics
  3. Who are Organisational Customers?
  4. Factors Influencing Organisational Buying
  5. Organisational Buying Situations
  6. Organisational Buying Behaviour: Some Models
  7. Selection of Supplier

5 Personality and Self Concept

  1. An overview of Personality: Its Nature & Application to Consumer Behaviour
  2. Concept of Personality
  3. Theories of Personality
  4. Psychoanalytic Theory of Freud
  5. Social-Psychological or Neo-Freudian Theory
  6. Trait Theory of Personality
  7. Theory of Self-concept
  8. Related Concepts
  9. Consumption and Self-concept
  10. Marketing Applications of Personality& Self-concept

6 Perceptions and Attitude

  1. Concept of Perception and Stages of Perceptual Process
  2. Sensory System and Sensory Thresholds
  3. Perceptual Selection and its Use in Consumer Behaviour
  4. Attitude and Its Components
  5. Functions of Consumer Attitudes
  6. Model of Consumer Attitude
  7. Marketing Response to Consumer Attitude

7 Learning and Memory

  1. Concept of Learning
  2. Theories of Learning
  3. The Two Complex Issues of Learning
  4. Memory: Structure and Functioning
  5. Retrieving Information
  6. Measuring Memory for Advertising
  7. Marketing Applications

8 Consumer Motivation and Involvement

  1. Concept and Typology of Needs
  2. Theories of Consumer Needs
  3. Motives: The Basis of Motivation
  4. Theories of Motivation
  5. Motivational Conflicts
  6. Consumer Involvement
  7. Facets of Involvement

9 Online and Digital Influences on Consumers

  1. Understanding Online Consumer Behaviour
  2. Online Presence and Brand Perception
  3. E-commerce and Online Buying Behaviour
  4. Digital Advertising Strategies
  5. Privacy Concerns and Ethical Considerations
  6. Emerging Trends and Technologies: Influencing Consumer Choices

10 Reference Group Influence and Group Dynamics

  1. Reference Groups
  2. Types of Reference Groups
  3. Reference Group Influence on Products and Brands
  4. Role of Opinion Leaders in Transmission Information
  5. Social Class

11 Family Buying Influences and Roles

  1. Family as a Consuming Unit
  2. Family Buying Influences: Nature and Types
  3. Consumer Socialisation
  4. Intergenerational Influences
  5. Family Decision-Making
  6. Family Role Structure and Buying Behaviour
  7. Dynamics of Family Decision-Making
  8. Influence of Children
  9. Family Life Cycle Concept
  10. Implications of Family Decision-Making for Marketing Strategy

12 Cultural and Sub-cultural influences

  1. Culture: Meaning and Significance
  2. Characteristics of Culture
  3. Cultural Values
  4. Cultural Values and Change
  5. The Need for Cross-cultural Understanding of Consumer Behaviour
  6. Subcultures and their Influence

13 Problem Recognition and Information Search Behaviour

  1. Importance of Problem Recognition
  2. An Overview of Problem Recognition
  3. Threshold level in Problem Recognition
  4. Problem Recognition in the Industrial Buying Process
  5. Information Search
  6. Types of Information Search
  7. Information Overload
  8. Sources of Information
  9. Marketers’ Influence

14 Information Processing

  1. Concept of Information Processing
  2. Exposure
  3. Attention
  4. Comprehension
  5. Acceptance/ Yielding
  6. Retention
  7. Imaginal Processing
  8. Influencing Factors
  9. Marketing Implications of Information Processing

15 Alternative Evaluation

  1. Alternative Evaluation: The Four Components
  2. Formation of Brand Sets for Alternative Evaluation
  3. The Choice-Making Rules
  4. The Basic Choice Heuristics
  5. Marketing Response to the Choice Heuristics
  6. Application and Utility of Alternative Evaluation

16 Purchase Process & Post-purchase Behaviour

  1. Overview of Purchase Process
  2. Buying Stage and Situational Influences
  3. Physical Surroundings
  4. Social Surroundings
  5. Task Definition
  6. Temporal Factors
  7. Antecedent States
  8. Steps to Benefit from Situational Influences
  9. Anatomy of Non-store Buying
  10. Routes of Non-store Buying
  11. Developing an Attitude to Post-purchase Behaviour
  12. Theories of Post-purchase Evaluation
  13. Marketers’ Response Strategies